Frequently Asked Questions | LiveJasmin

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Frequently Asked Questions

LiveJasmin Site

What is LiveJasmin?

LiveJasmin is an adult live video chat site, where Members and visitors meet Models from around the world. The Models broadcast video feed live from their home or studio, and interact with visitors in public or private rooms through video, voice, chat and messages. LiveJasmin offers a wide variety of Models. To find one who fits a certain taste or preference, Members may use a search bar on the top of any page. Models are available based on appearance, age, spoken language, specialties, video quality and on many other specifications by typing in simple key words. Once a Member finds a favorite, the Model can be added to a personal Favorite list and saved for next time.
What are the Awards?

Our Awards reward the most active and hard-working models in various categories. We have new Awards each week and the contest lasts for 7 days. Every member can help their favorite model in each category.

How can I give points to models in the Awards?

Giving points to your favorite model is easy: all you need to do is use the Awards category’s feature with your favorite model! For example, you can send messages to a model to support them in the "Messenger" Awards category.

Is there a limit to how often I can give points?

You can give points as many times as you want! Just keep using the feature of the category you want to see your favorite model rise in.
What is SmartBuy?

The SmartBuy feature allows members to enjoy private shows without interruption. This feature gives the system permission to automatically top-up the Subscriber’s credit balance whenever the account balance falls to 7 credits. By default the SmartBuy purchases a 27.99 package, however the member has the option to change the SmartBuy purchase amount.

How can I activate Smartbuy?

You can activate the SmartBuy feature in your "Account Settings" among countless other places.

How can I disable Smartbuy?

To deactivate the feature, go to your Settings and deselect the SmartBuy option.
What is Cam2Cam?

Cam2Cam is a feature that allows Members to share their camera feeds with Models in Private Chat. The feature can be enabled by clicking on the camera icon on the left side of Models' live camera feeds.

Please note that Cam2Cam is only available on HTTPS / SSL websites. If the website you are using has HTTPS in the beginning of its URL, you should be able to use the feature.

It is important to mention that it may incur extra per-minute charges.
What is Two-Way audio?

Two-Way audio is a feature that allows Members to talk to Performers via audio in Private Chat. It is important to mention that not all models have this feature available, and that it may incur extra per-minute charges.
What is King of The Room?

The King of The Room feature is exactly what it sounds like. You can become the King of your favorite model's room! All you need to do is be the person who sends the most credits in Surprises or Interactive Toy to a model.

As soon as you do, a message sent to everyone else in the room will announce you as the new king for 24 hours or until someone grabs the title from you. It goes without saying that the model will be extremely pleased as well, and will feel much closer to you.

Try it out and become a King of the Room today!
What is Club Elite?
Club Elite is a loyalty program that rewards you for being active on LiveJasmin. By simply using our service, you will advance through the ranks, unlocking better benefits with each one, and successfully changing your entire LiveJasmin experience and improving it in many ways.

What are the ranks?
- Crush
- Lover
- Sweetheart
- Lancelot
- Romeo
- Casanova
- Eros
How can I rank up?

You will earn points after each credit you spend. To move up, you will need to reach a set amount of points, unique to each rank. Once you reach the needed amount, you will gain a new rank and mask!

What benefits do I receive?

As a member, you will receive many benefits based on your rank, which you can view on our Club Elite Page.

When do my received benefits become effective?

Your benefits will apply starting from the next Private Session after you reach a new rank.

How long are my received benefits valid?

The benefits you receive are valid for as long as you maintain your current level in the Club Elite, or if you move up in rank.
What are Stories?

Follow your favorite models and see a whole new side of them!
Thanks to Stories, models can now share personal moments with their members.

There are two different types of Stories, Free and Premium.
Everyone can view the Free Stories, but only those members that subscribe to a model for a one-time flat fee can enjoy their Premium Stories.

Once you subscribe to a model\'s Premium Stories, you will have access to all of the model\'s Stories for 7 days. Enjoy!
What is MyContent?

Models can upload 3 different types of content to their profile: Pictures, Videos, and Notes. Pictures and Videos can be either Free or Premium.
Anyone can enjoy the model’s Free Content, but Premium Content must be purchased for the price specified by the model. Once a member purchases the Premium Content (Photo album, Video, etc), they will have access to it for 90 days.
After that time however, access to the Premium Content will end.
What is Sneakpeek?

Peeks let you get a glimpse of what’s happening behind closed doors in a Private Show. You can peek into any model’s Private for 25 seconds for only 1.99 Credits. During a Peek, you cannot interact with the model - you can only watch their Private Show with another member. The model does not receive a notification when a user uses a Peek on their show. A model can choose to block all Peeks during Private Shows. Please note, Free Peeks (won on our wheel) expire after 168 hours.
What is Snapshot?

Save a perfect moment in time for you to enjoy again and again! Take a Snapshot during any Private Show for only 0.5 Credits, and it'll be yours to admire forever.
You can only take a Snapshot if a model enabled the feature. Only you can view the Snapshot, no one else. Your Snapshots will always be available to you unless the related model closes their account. You will find all your saved Snapshots under the “My Content” menu after clicking on your username in the top-right corner of the webpage.
What is VIP Show?

Come together! With VIP Shows, you and other members can enjoy a hot and steamy show. Since multiple members will watch at the same time, the price per minute of a VIP Show is very affordable. Every VIP Show has a pre-show, to give time for members to join in and contribute to the VIP Show’s Credit goal. Models also include descriptions of their shows, to tell you what you can expect in their shows. VIP Shows will only start if the model manually starts them or if the Credit goal is reached. Once the VIP Show starts, only those members that gave the minimum amount of Credits or more can enjoy the show. Please note, a model may cancel the VIP Show at any time during the pre-show. You can search for VIP Shows on our webpage by using the related “VIP Show” filter.
What are Real Roses?

Pamper the models you love most with a stunning box of long-lasting Real Roses delivered straight to their door. Just select the shop icon to send them a special surprise they will never forget.
What is the Goodie Basket?

Help reward your favorite model! Now, models have a Goodie Basket on their profile, full of awesome Gifts. You can spoil your special someone by contributing Credits to their Goodie Basket goal.

You have 6 months to help your favorite model as much as you want, and after we will send them rewards for that amount.
What is an Interactive Toy?

Interactive Toy is a feature that lets you control a model's excitement. Use your Credits to let models experience different types of vibration: choose from 1 to 150 seconds, and from gentle to strong vibrations.

In the main page, Models that use Interactive Toys will have a small icon on their profile photo. During Free Chat, VIP Shows and Private Shows, you will be able to use Interactive Toy using the toy icon in the bottom bar.

Under "Show Types", you can also click on "Interactive Toy" to see all models currently using interactive toys. You can also search for "Interactive Toy."

Interactive Toys are only available for models to use during Free Chat, VIP Shows and Private Shows.
What is a Fan Club?

The Fan Club is the newest way for you to support your favorite models and enjoy amazing discounts and benefits all at once!

A Fan Club has 3 tiers: Bronze, Silver, and Gold. Each has their own monthly fee, and the higher your membership tier, the more benefits you can enjoy. Higher tier members can enjoy larger discounts, custom Surprises, and a unique badge to indicate their premium status.

You can manage your Fan Club subscriptions with the “My Subscriptions” option, under “My Content”.
What is Pro Membership?
What benefits does the Pro Membership offer compared to the free membership?

With our Pro Membership you get more perks than with the free membership. The Pro Membership is a new tier of LiveJasmin membership that offers a range of additional benefits and exclusive advantages.
- 10 Free Messages
- Change your Club Elite mask
- Go Invisible in Chat Rooms
- Add up to 1000 Favorites
- Hide guest messages in chat rooms
- Earn 50% more points
- Special "PRO" badge to show your awesomeness!
How can I become a Pro Member?

Becoming a Pro Member is easy! Go to Menu > Pro Membership enter Payment Details, and you'll become a Pro in a matter of minutes. Remember to enable benefits to start enjoying your membership to its fullest.

Can I cancel my Pro Membership?

Yes, you can cancel your Pro Membership at any time. Please note that the subscription itself will remain active until the next billing cycle.

How do I deactivate my Pro Membership?

To deactivate your Pro Membership, simply navigate to Settings > Pro Membership > Manage Subscription and click Unsubscribe.

What should I do if I don't want to use a benefit?

You can enable or disable most Pro benefits by going to Settings > Pro Membership. Once there, you will find toggles for the different advantages, and you can simply disable the benefits you don't wish to use.

When I become a Pro Member, can I choose to have any mask I want from the Elite Club masks on my profile?

You can only choose to disguise yourself with a lower ranking mask, but you still get to enjoy all the benefits that come with your actual Club Elite rank.

When I use Invisible Mode, can I still interact with models, send gifts, invite them to Private etc.?

Yes, with invisible mode you can enter chatrooms without being seen. However, once you interact with the room, such as sending a message, a toy vibration etc. you will automatically become visible again.

Is my Pro Member badge visible to everyone or only the models?

Yes, your Pro badge is visible to everyone in the chat room by default. In other words, both models and other members will be able to see your badge. However, you can also hide your badge if you choose to do so. To deactivate your Pro badge, go to your Settings > Pro membership.
Are all cameras live?

Yes! On LiveJasmin all online Models perform live in their chat room.
How does video chat work?

The Models have a webcam or camcorder set up in their room or studio giving live video feed through the Internet. Many Models have audio option as well, so they can be seen and heard the same time.

For any technical assistance, you may contact our Online Support staff available 24/7.
How do I chat with a Model?

Once you enter a chat room, you may begin a conversation with the model in the chat field. You will find many other users in Free Chat, including other members and guests. Guests may only choose from among a predefined set of messages to send to the model. Registered members may type their own messages. Please note that the model\'s messages will appear in a different color than the members’. Messages from members will also have different colors depending on their Club Elite level.

If you like the model and the feeling is mutual, you may move to a Private Chat by clicking on “Start Private” button. During a private session you may also activate your own webcam to interact with the model with the Cam2Cam or Two-Way Audio feature.
How do I leave a chatroom?

You can leave a chat room by simply clicking on the Close button on the top-right corner. In Private Chat LiveJasmin uses per second billing, which ensures that Premium Members only pay for the actual time spent one-on-one with the Model.
I have a smartphone, is there an app to use LiveJasmin on the go?

Yes, you can enjoy the same LiveJasmin experience anytime, anywhere. From smartphones we recommend to use our LJ App for Android 5.0+ that is available for installation from the page within the mobile website.
Is LiveJasmin a scam?

Of course not. LiveJasmin has won the Cam Site of the Year Award 20 times in the past! Any website that takes Credit Card or PayPal payments must pass strict audits regularly to make sure they meet the guidelines of the Payment Card Industry Data Security Standard (PCI DSS). If Visa, MasterCard, and PayPal trust LiveJasmin, you can too!
Is LiveJasmin safe?

Without a doubt! LiveJasmin highly emphasises the safety and security of all of its users. With multiple safeguards in place, such as 256-bit SSL encryption, GDPR compliance and other strict data protection policies, you are fully protected while on the website. Furthermore, to continue to operate, LiveJasmin must be audited every year to meet strict industry requirements of the Payment Card Industry Data Security Standard (PCI DSS), which also ensures your safety. If you experience any technical issues, our support team is available 24/7 to offer immediate assistance.

Credit Purchase

How can I purchase additional credits?
Adding Credits to an existing LiveJasmin Account is fast and easy. Verify that you’re logged in. Click on “Get Credits” on the top of the page, or open your personal menu by clicking on your username on the right, then click on “Credits.”
- Choose a payment method
- Choose the desired credit package
- Complete the Credits purchase process by entering the necessary details
While in a chat room there are also several chances to purchase Credits before, during, or after a Private Show.

If you’d like to buy Credits now, please click here: Get Credits
What do I do if a credit purchase is unsuccessful?
If you experience an unsuccessful credit purchase please check your registered e-mail address.
Don´t forget to check Spam/Junk/Bulk folders as well!

If you received an email from "JWS Americas/International S.à r.l." regarding the transaction, please reply to the email as soon as possible. A JWS Americas/International S.à r.l. representative will shortly contact you.

If you don’t receive an email from JWS Americas/International S.à r.l. regarding the transaction, you may contact our customer service in the following ways:
- Send a message from the email address that you registered for your LiveJasmin account to help@jwsbill.com
- Call the 24-hour helpline: (+352) 20 88 27 91.
  Please note that live support is available only in English.
JWS Americas/International S.à r.l. is the operator of LiveJasmin.com. For more information on JWS Americas/International S.à r.l. visit jwsbill.com.
Where can I ask about billing information?
You may contact JWS Americas/International S.à r.l. Customer Service for billing information in one of the following ways:
- Send a message from the email address that you registered for your LiveJasmin account to help@jwsbill.com
- Call the 24-hour helpline: (+352) 20 88 27 91.
  Please note that live support is available only in English.
You may also contact your payment processor’s consumer support:
JWS Americas/International S.à r.l. Customer Service

CCBill Customer Service

Epoch.com Customer Service
How can I get FREE Credits?

When a new member registers on LiveJasmin.com, they may claim 9.99 FREE Credits by validating their credit card. This option is only available for first-time users. Existing users that create a new account will not be eligible for this offer.
Furthermore, we offer new members a 50% discount on their first purchase. We also have ongoing promotions, where new members can earn up to 99% discount on their first purchase, and existing members can even earn 100% Extra Credits!
For more information, please check our Promotions page.
Is LiveJasmin free?

Yes. You can get your first taste of LiveJasmin without even opening a member account. You can browse live video streams and tons of photo and video content by models. To create your own username and save your favorites you can create a member account - also for free. To get more intimate with a model - in a private show for example - you will need credits. You can purchase a credit package or try our free 9.99 Credits offer for simply validating your credit card.

Member Account

I forgot my password. What can I do?

If you can’t recall your password, please go to the Forgot Password page.

After providing your username and registered email address check your email to complete your password reset.

If your login details do not reach you, please contact LiveJasmin Customer Service by sending an email or by visiting the Online Support Chat.
What’s the difference between a Basic and Premium membership?

Basic Members can enjoy unlimited chat with Models in the Free Chat area and get recognized with their unique name by the Models. A Basic Member may also create a personal list of Favorites among their preferred Models.

The obvious benefit of being a Premium Members is the chance to privately interact with the Models. To enjoy all the special acts listed in the Models’ Personal Info (under willingness), Members have to be in Private Chat. Premium Members can also exchange offline messages with Models and send them Surprises in their chat rooms.

To become a Premium Member simply choose that option during signup. Alternatively, you may also upgrade to Premium membership from your Basic Member account by purchasing Credits.
I’m a Premium Member but my account seems limited, why is that?
If you do not make any purchases for 30 days, your account may lose certain benefits.

Features that are locked until your next purchase are:
- Viewing certain Model Photo Albums
- Using emojis in chats
- Chat translator
- Liking or commenting on Models\' My Content.
How can I check my Credit balance?

Open your personal menu by clicking on your user name on the right, then click on “Credits”, or click on “Get Credits” on the top of the page. Your available credit is displayed on the top.
How can I cancel my Membership?

If you wish to cancel your subscription and close your account, please select “Forget My Data” under the “Privacy Settings” of your account. Please note that by closing your account we will erase your personal information stored in our system except as required by applicable law, our legitimate business interests, or any other permitted purpose as explained in our Privacy Policy.

LiveJasmin Models

Is LiveJasmin real?

Of course! LiveJasmin’s thousands of models come from many different countries all over the world (and all of them real). Not only are the models real, but so are the emotions and relationships on the website. The bonds and connections formed on LiveJasmin are more fiery and passionate than anything you’ve had and can last for a lifetime! Experience it for yourself if you want to see how real and genuine LiveJasmin can be!
Are LiveJasmin models live?

At any given time, thousands of models are streaming live on LiveJasmin, while many thousands more are active at other times, so be sure to check back regularly to get to know all of them. If you see a green dot in the bottom left corner of a model’s profile picture, that means that model is online and live right now! If a model is not live currently, but you would like to be notified when they come online, you can request that from the model's chat page.
Who are the best models on LiveJasmin?

LiveJasmin only features the best and hottest models on the internet, our 35 million members can attest to that! But, if you already know what your type is, you can easily find the best model for you with help of the different filters. Also, we highly recommend you check out the best of the best by navigating to the "Top Models” page.
When is a Model online?

On the Live Cams page the available Models are clearly visible in their thumbnail. Models just entering into Private Chat or going offline have a notice appearing on the bottom of their thumbnails.
I only see Girls by default. Can I view other Models?

You can choose your desired category from the filters: Exclusive, Girl, Hot Flirt, Soul Mate, Mature, New Models, Amateur, Fetish, , Transgirl, Lesbian & Couple. If you have specific preferences (e.g. stockings, tattoos, etc.), you can find models that match by entering your keywords in the search bar on the top of the page. You can even use our advanced search feature by clicking on the icon that looks like 3 lines next to the search icon.
How can I add a Model to my Favorites list?

You can add any model to your Favorites by clicking on the heart icon in the bottom right corner of their thumbnail on the list page, or on the left side of their chat room.
You can view your Favorite list by clicking on the same heart icon in the top header of LiveJasmin, next to your messages. Please note, your rank determines how many models you may add to your Favorites list.
How can I find a specific Model?

The easiest way to find your preferred Model is by entering simple words in the search bar on the top of the page, describing your preference (i.e.: age, ethnicity, hair and eye colors, body type, willingness, etc.). Specific Models may also be located by entering their performer name into the same search bar.
I was not satisfied with a Private Show. Can I get a refund?

If you were unsatisfied with a Model's Private Show, please contact LiveJasmin Customer Support by sending an email or by visiting our Online Support Chat, within 24 hours counted from the occurrence. Refunds are granted for specific instances, determined on a case-by-case basis, so we urge you to refer to LiveJasmin Refund Policy before contacting customer support. For more information please refer to LiveJasmin Refund Policy.
How can I send messages to Models?

You can send a message to a model whenever you want. Simply click on the envelope icon in the top header of LiveJasmin, next to your Favorite list. You can send text messages of up to 250 characters. You can also send audio, video, and photo messages as well. Photos must be JPG, JPEG, or PNG, and max. 15 MB. Videos can be AVI, MPEG, MPG, MOV, FLV, F4V, MP4, or MKV, must be between 3 and 60 seconds long, and max. 350 MB. You can start a messaging streak by sending and receiving messages from a model for 3 consecutive days. Keep your streak alive by sending messages every day! Sending a message costs at least 1.5 Credits.
Who are the Exclusive Models?

Based on our best knowledge the Exclusive Models are those models broadcasting only on LiveJasmin or on any website within our network.
Where can I report unlawful content?
You can contact our support team 24/7 via our 'Online support' chat reachable from the footer of the website's page.

Additional channels are available to contact the support team:
- Additional online forms: 'Contact us' and/or 'Content Removal' from the footer of the website's page
- Email: help@livejasmin.com
- Mail: JWS Americas S.à r.l or JWS International S.à r.l, 44 avenue John F. Kennedy, L-1855 Luxembourg, Grand Duchy of Luxembourg
- Phone +352 20 88 27 91
What happens after the unlawful content report?

You will receive an automatic email which acknowledges the receipt of your report. This email lets you know that you should receive an answer within 48 hours specifying the actions or measures that have been taken.
After my report, I did not receive an answer confirming that the measures/actions have been taken, what should I do?

If you did not receive any answer letting you know that the measures or actions have been taken after 48 hours, please contact us again and we will do our best to reply to you as fast as possible. Please note that a longer time response may be required in case of complex issues.

Technical Help

Enabling Cam2Cam
- Chrome
  In Chrome you can set your camera the following way:
  1. Open Chrome.
  2. Click on the three dots in the top right corner and then Click on Settings.
  3. At the bottom, click Advanced.
  4. Under "Privacy and security," click Content settings.
  5. Click Camera.
  6. Select your camera from the drop-down list on the top of the page.
  7. Make sure permissions are set to "Ask before accessing" (do not select "Blocked").
  8. Remove our website from the Block and / or Allow lists. This is necessary so that our site would ask for your permission next time you turn your camera on. Once the site prompts you for permission, choose Allow.
  As a shortcut, you can copy-paste the following link to a new tab in Chrome to access your Camera settings: chrome://settings/content/camera
- Firefox
  In Firefox you can set your camera the following way:
  1. Open Firefox.
  2. Go to our site and open any Models' rooms.
  3. Start a Private Chat by clicking on the "Start Private Show" button on the bottom of the page. (You can also launch a Private Chat by clicking on the Camera icon on the left hand side of the Model's live camera feed.)
  4. Turn on your camera by clicking on the Camera icon.
  5. You will be prompted to allow our site to use your camera.
  6. Select your camera from the drop-down list on the appearing panel.
  7. Click on "Allow". You may also select the "Remember this decision" checkbox if you want your browser to remember your settings for the website.
- Edge
  As Cam2Cam is not yet available on the HTML version of the site in Edge, to use your camera in this browser, first please enable your Flash Player the following way:
  1. Open Edge.
  2. Click on the three dots in the top right corner and then Click on Settings.
  3. Scroll down and find Advanced Settings, then click on the View advanced settings button.
  4. Find the Use Adobe Flash Player option and set it to "On".
  5. If you navigate to our website and still see its HTML version, please check if you see a small puzzle in the URL bar, on the right. If you do, click on it to activate the Flash Player.
  After Flash is enabled, please set your camera the following way:
  1. Go to our site and open any Models' rooms.
  2. Right-click on the Model's live camera feed.
  3. Select "Settings" from the appearing menu.
  4. Click on the camera icon to get to the Camera tab.
  5. On this tab, select the camera you would like to use from the drop-down list.
  6. Click on the icon depicting a screen with an eye to access the Privacy tab.
  7. Select "Allow" and "Remember".
- Internet Explorer
  
  Unfortunately Cam2Cam is not supported by IE.
  
  To use the feature, please download Chrome (https://www.google.com/chrome/) or Firefox (https://www.mozilla.org/en-US/firefox/new/).
- Safari
  In Safari, you can set your camera the following way:
  1. Open Safari.
  2. Go to our site and open any Models' rooms.
  3. Start a Private Chat by clicking on the "Start Private Show" button on the bottom of the page. (You can also launch a Private Chat by clicking on the Camera icon on the left hand side of the Model's live camera feed.)
  4. Turn on your camera by clicking on the Camera icon.
  5. You will be prompted to allow our site to use your camera.
  6. Click on "Allow".
  Please note that the feature is only available on Safari 12.1 and above (macOS 10.14.4)
Enabling Two-Way Audio
- Chrome
  In Chrome you can use your microphone the following way:
  1. Open Chrome.
  2. Click on the three dots in the top right corner and then Click on Settings.
  3. At the bottom, click Advanced.
  4. Under "Privacy and security," click Content settings.
  5. Click Microphone.
  6. Select your microphone from the drop-down list on the top of the page.
  7. Make sure permissions are set to "Ask before accessing" (do not select "Blocked").
  8. Remove our website from the Block and / or Allow lists. This is necessary so that our site would ask for your permission next time you turn your microphone on. Once the site prompts you for permission, choose Allow.
  9. After these steps you can start a Private show, in which you can turn your microphone on with the Microphone icon on the left hand side of the Model's live camera feed.
  As a shortcut, you can copy-paste the following link to a new tab in Chrome to access your Microphone settings: chrome://settings/content/microphone
- Firefox
  In Firefox you can set your camera the following way:
  1. Open Firefox.
  2. Go to our site and open any Models' rooms.
  3. Start a Private Chat by clicking on the "Start Private Show" button on the bottom of the page. (You can also launch a Private Chat by clicking on the Microphone icon on the left hand side of the Model's live camera feed.)
  4. Turn on your microphone by clicking on the Microphone icon.
  5. You will be prompted to allow our site to use your microphone.
  6. Select your microphone from the drop-down list on the appearing panel.
  7. Click on "Allow". You may also select the "Remember this decision" checkbox if you want your browser to remember your settings for the website.
- Edge
  As Cam2Cam is not yet available on the HTML version of the site in Edge, to use your camera in this browser, first please enable your Flash Player the following way:
  1. Open Edge.
  2. Click on the three dots in the top right corner and then Click on Settings.
  3. Scroll down and find Advanced Settings, then click on the View advanced settings button.
  4. Find the Use Adobe Flash Player option and set it to "On".
  5. If you navigate to our website and still see its HTML version, please check if you see a small puzzle in the URL bar, on the right. If you do, click on it to activate the Flash Player.
  After Flash is enabled, please set your camera the following way:
  1. Go to our site and open any Models' rooms.
  2. Right-click on the Model's live camera feed.
  3. Select "Settings" from the appearing menu.
  4. Click on the microphone icon to get to the Microphone tab.
  5. On this tab, select the microphone you would like to use from the drop-down list.
  6. Speak into your microphone, and adjust the Record Volume, if needed. If everything is working, a green bar will be moving on the left side of the panel.
  7. Click on the icon depicting a screen with an eye to access the Privacy tab.
  8. Select "Allow" and "Remember".
- Internet Explorer
  
  Unfortunately Two-Way Audio is not supported by IE.
  
  To use the feature, please download Chrome (https://www.google.com/chrome/) or Firefox (https://www.mozilla.org/en-US/firefox/new/).
- Safari
  In Safari, you can set your camera the following way:
  1. Open Safari.
  2. Go to our site and open any Models' rooms.
  3. Start a Private Chat by clicking on the "Start Private Show" button on the bottom of the page. (You can also launch a Private Chat by clicking on the Microphone icon on the left hand side of the Model's live camera feed.)
  4. Turn on your microphone by clicking on the Microphone icon.
  5. You will be prompted to allow our site to use your microphone.
  6. Click on "Allow".
Recommended Browsers
The latest version of Google Chrome for Windows and Android, the latest Safari for Mac and iOS.
Supported browsers:
- Windows: Google Chrome, Mozilla Firefox, Edge
- Mac: Safari
- Android: Google Chrome, Android Webview, Samsung Internet
- iOS: Safari, Google Chrome
Troubleshooting Browsers:
If you experience any problem browsing our site (such as strange error messages, cannot enter a Model chat room, can’t see video streams, etc.) we recommend the clearing of cookies and cache from your browser.

For your convenience we’ve created an application that can assist you cleaning the browser with a single click and giving it a fresh start.

To activate this application, please download the file listed below and execute it. After restarting the browser the problem should be solved.
To download the cookie and cache eraser please click here: browser.cmd

* Note: Other stored data such as browsing history, stored usernames and/or passwords may be erased as well.

Please also make sure that your Private Browsing (for Firefox), Incognito (for Chrome), InPrivate (for IE) is disabled.
If you wish to delete the cookies and cache manually, please read the instructions below. Chrome
Press CTRL+SHIFT+DELETE - Check in "Cookies and other site data" and "Cached images and files". Leave the rest of the checkboxes unmarked. - Click on the CLEAR DATA button.
Firefox
Press CTRL+SHIFT+DELETE - Check in "Cookies" and "Cache". Leave the rest of the checkboxes unmarked. - Click on the Clear Now button.
Edge
Press CTRL+SHIFT+DELETE - Check in "Cookies and saved website data" and "Cached data and files". Leave the rest of the checkboxes unmarked. - Click on the Clear button.
Opera
Press CTRL+SHIFT+DELETE - Check in "Cookies and other site data" and "Cached images and files". Leave the rest of the checkboxes unmarked. - Click on the Clear browsing data button.
Internet Explorer
Press CTRL+SHIFT+DELETE - Check in "Temporary Internet files and website files" and "Cookies and website data". Leave the rest of the checkboxes unmarked. - Click on the Delete button.
Safari
Press Command+Comma. - Go to Privacy - Click on Manage website data - Remove all → Click on Remove now button
I need special technical help

For any technical related assistance please visit our Member Support. Our support team is normally equipped to address most LiveJasmin connection related issues.
What is traceroute and how can I send it?

Traceroute is an executable computer command that helps us diagnose the exact nature of the problem between your computer and our network.

If You are a Windows user You can do this manually by clicking on Start Menu – Run and typing: cmd. After getting the console ready, type: tracert LiveJasmin.com

* Note: This application works only on Microsoft Windows OS.

If you’re an Apple user open up Finder and choose Applications point. After this open Utilities and select Network Utilities. Click on Traceroute tab on the newly opened window and type LiveJasmin.com

In all cases the result should be sent to help@LiveJasmin.com along with the exact description of your problem.
Why am I getting a „Suspicious activity detected” message?

We recently introduced a new safety measure to enhance the security of our website, which detected unusual activity from your connection and restricted your login attempts. We recommend avoiding the use of both VPN services and browsers in incognito mode.

Please contact support if the problem persists.
Parental control

As children are more vulnerable than adults, they require special protection in the online world. As adults or parents, you can set up "safe search" controls on your web browser and/or download parental control softwares on your computers to protect as much as possible minors from the content of the website. When such parental controls are activated, our website should not be visible in the search engine results and/or accessible.

Billing Help

Can I buy credits if I do not have a credit/debit card?

Yes, there are several options to buy Credits without a credit/debit card. You do not need a credit/debit card to purchase Credits through any of the following payment methods: Pay by phone, Paysafecard, Bitcoin, and gift cards. Please note, certain promotions do not apply to some of these payment solutions. Available payment methods may differ depending on the your location.
I tried to buy Credits with a bank card but my transaction was declined, why?

There could be several reasons why your card might get declined. Please check the available funds on your account as well as the card’s expiration date. Some issuing banks may also block online transactions, if they reoccur in an unusual frequency. Please contact your bank to clarify their payment policy. If the problem still exists, send an email to help@jwsbill.com describing what type of card you attempt to use. If we can’t provide you with a solution we may offer other billing options.
What will appear on my credit card statement?
We’re highly sensitive about your privacy concerns. All your transactions with LiveJasmin will appear discretely under one of the following company names (depending on the payment provider you use):
What is jwsbill.com?

Under jwsbill.com you may find all contact information to JWS Americas S.à r.l. and JWS International S.à r.l., which are the operators of various websites, including LiveJasmin.com. They also provide Billing Support for those websites.
Why haven’t I received an email sales confirmation/receipt?

An email confirmation/receipt is automatically sent with each order processed by LiveJasmin.com. You should enter a valid email address when signing up on the website to receive emails from us.

Please note that many email accounts are also protected by spam filters which may automatically place some of our emails into spam folders. If you happen to find your wanted email there, just mark it as a regular mail, not junk/trash to receive all future messages in your regular mailbox.

Please note that we will never send you any spam emails.
The dates of the charges on my bank statement do not match my purchases. Why?

Some of the banks do not deduct the amount at the time of the transaction but later when your account is totally cleared. This might cause a delay between the actual date of the charge and the date it appears on your bank statement.
What protective measures does LiveJasmin take to keep my data safe?
LiveJasmin takes extraordinary measures to protect your private data. Our billing platform absolutely meets the international requirements of (1)PCI DSS, and our company is regularly validated by (2)McAfee and VeriSign as well. We ensure that your data is always secure, so you don’t have to be concerned while using LiveJasmin.
- The PCI DSS was founded in 2006 by American Express, Discover, JCB International, MasterCard and Visa Inc. and they share equally in governance and execution of the Council’s work. It is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard helps organizations proactively protect customer account data.
- By displaying the McAfee Secure Trustmark, consumers can be sure that the website has been rigorously scanned and tested for vulnerabilities that may pose a threat to sensitive customer information. VeriSign specializes in data encryption and e-commerce and is the most widely utilized firm in the industry to certify that websites are secure and encrypted.
I have a question not answered in the Billing FAQ! What should I do?

If you haven't found answers to your question or you were looking for information regarding a specific charge on your credit card, please contact JWS Americas S.à r.l. or JWS International S.à r.l. here

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